出现此问题的原因为:系统开机系统加载失败,解决的方法和详细的操作步骤如下:
1、第一步,拔出包装盒的电源适配器,然后关闭包装盒的电源。
关闭后,取出遥控器,同时按住以下两个按钮,对准小米盒,见下图,转到下面的步骤。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/d058ccbf6c81800a00843c9ea33533fa828b4738?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
2、第二步,执行完上面的操作之后,将小米盒插入电源适配器,然后小米盒将进入恢复模式,见下图,转到下面的步骤。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/6d81800a19d8bc3eaa69b35a908ba61ea8d34538?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
3、第三步,执行完上面的操作之后,单击遥控器上的“清空所有数据”选项,见下图,转到下面的步骤。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/cdbf6c81800a19d8a662319521fa828ba61e4638?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
4、第四步,执行完上面的操作之后,单击重新启动选项,见下图,转到下面的步骤。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/810a19d8bc3eb1352fa6022bb41ea8d3fd1f4438?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
5、第五步,执行完上面的操作之后,就可以正常打开盒子,见下图。这样,就解决了这个问题了。
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/9d82d158ccbf6c8198569978ae3eb13533fa4038?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)