美国amazon亚马逊odr 太差超标要怎么办appleal

Question

如题所述

Answer 1

下面的不要照抄，照抄一定会挂的，要照你实际的状况来写，并讲清楚要如何改善

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I am writing to appeal the recent suspension of my Seller's Account. due to my high order defect rate not meeting amazon's performance target of less than 1%

I have now recognize_d_ that not listing items properly_,_ and sending late shipments has le_a_d to bad seller feedback which has increase*d* my order defect rate. I also realized that on many occasions I have wasted buyer's time and money by not acting more professionally.

In light of this, I have now read and reread the guidelines for listing properly and shipping items accurately and in a timely manner.

Below is my plan of action to improve my performance. and get my ODR below the 1% target required by amazon.

1. I will Revise, fix and remove inventory that is no longer available or inaccurate. This will prevent me from have inaccurate orders that lead to customer unsatisfaction.
1. I will remove all current listings and work my inventory from the ground up. I will list accurately this time. I will make sure the ISBN matches, the Title matches, year, size, cover and color matches.

2. I will reach out to customers who have left negative feedback and see what I can do to resolve the issues they have experienced.

2. Use FBA service to send shipments. This will allow me complete orders timely and effectively.

3. Use the amazon new seller rating tool to ask for feedback on all orders that earned extra points.

3. I will do everything in my power to ship on the same day, otherwise I will ship orders within two business days.

But above all, I will--from now on, treat buyers' time and money with more respect as they have come to expect from Amazon.

Thank you so much for your consideration,

Answer 2

下方是一件成功拿回销售权 的申诉信供参考：

Dear Amazon Seller Performance Team.

We understand that recently our performance as a seller on Amazon, com has fallen below both Amazon's and our own standards of quality.

I believe it is mainly because of our inadequate communication that we have recently seen two A Z guarantee claims which have resulted in our ODR exceeding the performance target of <1%.Unfortunately, we
changed the Listings Status to be Inactive from 23/01/2014 to 06/02/2014 because of a long vacation, obviously, the two complaints are nightmare during the period without order.

Plan of Action: We are taking the following steps to improve our performance:

1.Review a 11 of products to make sure that the pictures and descriptions are accurately match with our products.

2.Most importantly, we wiII complete the investigation more quickly and proactively (within12 hours) to any problems with customer orders to keep our customers more informed and help prevent A~z guarantee claims as much as possible, then replacement or a full refund will be done within 24 hours

3.In addition, we will more aggressively monitor our performance metrics to assure we are meeting the standards set by Amazon and our own standards of quaIity customer service.

信件中提到了关于造成如此状况的原因，还有给予准确的时间范 围。并且将补救措施以条列式清楚简明的回答给亚马逊官方，这些都是值得借鉴参考的部份。