Pavilion Hotel
4002 Huaqiang Street
518028 Shenzhen
25 June 2002
Ms Yim
SAIABURGE (HK) Limited Com.
Dear Ms Yim,
We have received your letter regarding to the wrong invoice. The Management Team of Pavilion Hotel would like to apologize for the inconveniences that our staff brought to you.
After further inspection, we found out that it was our staff’s fault by giving the wrong invoice to Mr Yau, which caused he didn’t have the correct statement to prove his expenses. Right now we are preparing the correct invoice for Mr. Yau. If you have further questions, please feel free to let us know and we will provide you the related documents at your convenience.
From this case, we discovered some of our problems and weaknesses, which could not easily be found in our daily work until we received your valuable comment. Based upon our promise, give and keeping the customer’s total satisfaction is our hotel’s mission statement and we will keep practicing in order to provide better service to our guests.
Finally, The Management Team of Pavilion Hotel would like to extend our apologies to Mr. Yau and you for all the inconveniences that the hotel brought to you. In addition, we would like to say special thank you for your valuable comment and your understanding. We are looking forward to serving you in the future.
Yours Sincerely,
Billie Zhang
Accounting Manager