面试问:如果顾客到店里试穿衣服或鞋子,但不买任何东西。你会怎么做。

what would you do to customers who come to the shop. try on the clothes but not buy?
面试时这问题该怎么回答比较好!

很多顾客都是只看,不买,
但如果看到中意的,原来不准备花钱的,
他也有可能会买。顾客买的不仅仅是衣服,
还有服务,即使他没有买,
他对店铺良好的印象也是对品牌的很好推广。
就像楼上说的,
不管他买还是不买,都是潜在的顾客,
以最好的服务态度继续服务。
Though many people are just window-shopping, it doesn't necessarily mean they won't buy anything if they see something they really like. Customers buy not only products, service is also our merchandise. Though we cannot benefit directly from this customer, nice service will impress him/her, which could be seen as effective brand promotion for us. Every shopper is a potential customer, I do everything I can to serve him/her.
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第1个回答  2010-06-17
看来是专卖店的营业员招聘吧。

当然是继续以最好的服务态度继续为顾客服务,直至顾客离开本店为止
第2个回答  2010-06-17
Well,customers may come to the shop for some other reasons apart from consumption.As the shop manager,I would first welcome the customer when he stepped into the shop.But when there's no sign that he would purchase anything,I would offer some other helpful suggestions to make him stay in the shop a bit longer and draw his attention to other products that he may interests.If he still insists to leave,then you don't have to bother to spare more time,just politely tell him that it's quite a pity that your shop can't satisfy his taste.It will leave him a good impression,and he may come to your shop another day.供参考。
第3个回答  2010-06-17
我会试着说服他买 >.<
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