1. 平均房价指数:Average Rate Index (ARI)
2. CTP对营业利润的贡献:Contribution to Trading Profit (CTP)
3. 总经营利润:Gross Operating Profit (GOP)
4. 平均每间可售房间的收入:Revenue Per Available Room (RevPAR)
5. 收入产生指数:Revenue Generation Index (RGI)
6. 宾客意见调查系统:Guest Satisfaction Tracking System (GSTS)
7. 员工满意度调查:Employee Satisfaction Pulse Survey (ESPS)
8. 全面质量管理:Total Quality Management (TQM)
9. 质量评估系统:Quality Evaluation System (QES)
10. 酒店经营管理系统:Property Management System (PMS)
11. 标准经营程序:Standard Operating Procedures (SOP)
12. 重要公司协议价:Key Negotiated Rate (KNR)
13. "当地"公司协议价:Local Negotiated Rate (LNR)
14. 合作协议申请:Request for Proposal (RFP)
15. 散客:Fully Independent Traveler (FIT)
16. "请勿打扰":Do Not Disturb (DND)
17. 非常重要的人:Very Important Person (VIP)
18. 综合经营计划:Integrated Business Plan (IBP)
19. 虚拟中央预订办公室的预订系统:Virtual Central Reservation Office (VCRO)
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