你好，对于出现昨天的问题我感到很抱歉，可能是运输途中被人换了物品。我可以给你全额的退款，但是希望你能给我5星级的好评，万分感谢，最好的问好！
Dear customer, I'm really sorry about what happened yesterday. I think the packages might have gotten switched accidentally during transit. In light of this, I will provide you with a full refund, and I'm hoping you will still give me a five-star review. Thank you so much, and take care.
自己翻译的，希望对你有帮助—— ♥
温馨提示：答案为网友推荐，仅供参考